Introducing Multi-Factor Authentication (MFA)
We’re excited to announce an important update to enhance the security of your account: Multi-Factor Authentication (MFA). From March 2025, MFA will be available for all users, providing an extra layer of protection to keep your data safe.
Why We’re Introducing MFA
Your security is our top priority. In today’s digital world, relying on a password alone is not enough to keep your account safe. MFA significantly reduces the risk of unauthorised access by requiring two or more forms of verification to log in. This approach ensures that even if your password is compromised, your account remains protected.
What MFA Means for You
With MFA enabled and set up completed, you’ll need to verify your identity using an additional step after entering your password. This second step will involve a One-Time Passcode (OTP) generated by an authentication app on your mobile device.
Getting started:
Download an OTP App: Install your preferred OTP app from your app store. While the UI refers to the Guardian app and Google Authenticator, most authenticator apps work, so if you have one you’re already familiar with, use that!
Activate MFA: Follow the instructions on screen to link your account to your OTP app. This typically involves scanning a QR code using your device and entering the code on screen.
Test Your Setup: Log in and verify that everything works as expected.
Here’s how it works:
Log in as usual using your username and password.
Open your OTP app to retrieve a temporary code.
Enter the code to complete your login.
This process is simple, quick, and ensures your account is far more secure.
(For setup instructions see our guide: Multi-Factor Authentication (MFA) Setup & User Guide)
Why Use an OTP App?
We’ve chosen OTP apps as the primary method for MFA due to their reliability and convenience. Here are some of the key benefits:
Enhanced Security: OTPs are time-sensitive and change every 30 seconds, making them highly resistant to attacks.
Offline Access: Most OTP apps work without internet connectivity, so you can log in securely from anywhere.
User-Friendly: Setting up and using an OTP app is straightforward, ensuring a seamless experience.
Popular mobile OTP apps like Google Authenticator, Microsoft Authenticator, Authy, 1Password, LastPass Authenticator Duo Mobile and of course Auth0 Guardian app are widely available, and compatible with our system.
Using Desktop OTP Apps
If you do not wish to use a mobile OTP app, there are several desktop options available.
Our recommended alternative to a mobile OTP app is a password manager with built-in OTP capabilities. You or your organisation may already use a password manager, for example 1Password or Bitwarden which both support OTP generation. This makes them a convenient choice for managing both passwords and MFA codes in one place.
If you do not currently use a password manager, Dashlane offers a free version that includes OTP functionality without requiring a paid subscription.
Alternatively, standalone OTP applications are available for desktop use. Some options include:
OneAuth
2FAS
Availability may vary depending on whether you are using Windows or Mac, so be sure to check compatibility.
Additionally, Chrome extensions can provide OTP functionality directly in your browser. A popular option is Authenticator.cc which allows you to generate OTPs without needing a separate application.
Choose the option that best suits your workflow to ensure a smooth MFA experience.
Why Auth0?
We’ve partnered with Auth0, a leading identity platform, to provide a secure and seamless MFA experience. Auth0’s robust infrastructure ensures:
Top-Notch Security: Industry-standard encryption and security protocols.
Flexibility: Support for a wide range of OTP applications.
Streamlined User Experience: Auth0’s platform is designed with the user in mind ensuring that security enhancements like MFA don’t become a burden.
By choosing Auth0, we’re ensuring that your experience is both secure and user-friendly.
Helpful Tips:
Picking your preferred OTP app: Select your preferred app carefully as the app chosen during set up will be your secondary mode of verification for all future log in attempts; you cannot use apps interchangeably. If you need to change your preferred OTP app, please submit a support request at support@veratrak.com.
Backup Your Codes: Many OTP apps allow you to save backup codes. Keep these in a secure location in case you lose access to your device. Once you’ve used your recovery code to log in, please submit a support request at support@veratrak.com so we can help you reset your MFA access. Similarly, in the event you lose both access to your device and recovery code, please submit a support request.
Reach Out for Help: If you have any questions or run into issues, our support team is here to assist you.
We’re thrilled to bring you this enhanced security feature and are confident it will provide peace of mind while using our services. Thank you for trusting us to protect what matters most. Stay tuned for more updates, and let us know if you have any feedback!
If you have any issues please contact support@veratrak.com.